Refund and Returns Policy

Overview

At Lafeza Foods, we strive to provide the highest quality products and exceptional customer service. We understand that sometimes, you may need to return or exchange a product. Our return and refund policy is designed to be fair and easy to understand.

Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:
1. The product is in its original packaging and is unopened.
2. The product is defective or damaged.
3. The product does not match the description or specifications provided on our website.
4. The product is returned within 10 days of delivery.

Process for Returns

To initiate a return, please follow these steps:
1. Contact our customer service team via email or phone within 10 days of delivery.
2. Provide your order number, reason for return, and any supporting documentation (e.g., photos of damaged products).
3. Our customer service team will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.
4. Ship the product back to us within 2 days of receiving the RMA number.
5. Once we receive the returned product, we will process your refund or exchange within 3-5 business days.

Refund Options

We offer the following refund options:
1. Full Refund: We will provide a full refund for the original purchase price, minus any shipping costs.
2. Exchange: We will exchange the product for a new one of equal value.
3. Store Credit: We will provide a store credit for the original purchase price, minus any shipping costs.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Cost

We will not refund shipping costs unless the product is defective or damaged. If you are returning a product due to a defect or damage, we will provide a prepaid return shipping label.

Exceptions

The following products are not eligible for returns:
1. Custom or special orders.
2. Products that have been opened or used.
3. Products that are not in their original packaging.

Refund Timing

Refunds will be processed within 3-5 business days of receiving the returned product. Refunds will be issued in the original form of payment.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service team:
Email:info@lafezafoods.com.ng
Phone: +234 809 515 6164
Address: 21 Ayodele Fanioki Street, Magodo Phase 1, Olowora, Lagos, Nigeria.
Thank you for choosing Lafeza Foods. We appreciate your business and look forward to serving you in the future.